FAQ

A list of Frequently Asked Questions and Answers is presented below. To submit a question, please use our contact form or email support@fxinitiative.com.

I lost my password. Can you help?

Visit the Login page and click the "Reset Password" button, then enter your email address and we will immediately send you an email with instructions on how to set up a new password.

How do I change my FX Initiative email address or contact information?

Visit your profile page here (login is required) to update your password, email address, phone number, and more.

How do I unsubscribe from or change my subscription type on FX Initiative?

To change your subscription, please contact us here or email support@fxinitiative.com to submit your request.

How do I cancel my Student or Professional Subscription?

To cancel your Student or Professional Subscription, please contact us here or email us at support@fxinitiative.com. Our hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time.

Will I get a refund if I cancel my Student of Professional Subscription?

We do not issue refunds for active subscriptions. Once you submit your cancellation request, your subscription will discontinue at the end of your current billing period. For questions, comments or concerns, please contact us here or email support@fxinitiative.com.

Is it safe to submit my credit card over the Internet using your site?

Yes. We have partnered with Authorize.Net [http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.To ensure the security of your credit card information, the credit card entry pages on FX Initiative’s website at https://fxcpe.com use SSL encryption.

Can I sample the courses before buying?

Yes. Each course has a free introduction that is available to non-subscribers. The introduction addresses the learning objectives that are covered in the full version of the course to help users grasp the educational content and the instructor's delivery.

How do I enroll in a course?

You must be a subscriber (Click here to subscribe). Subscribers are automatically enrolled in all 6 courses. Simply navigate to the course you wish to take, then click play to watch the video course.

How do I access course content?

You must be a subscriber (Click here to subscribe) to access course content. After subscribing, users may access materials via the respective course page. Each course is video based, and Professional Subscribers have access to a Review Quiz and Final Exam that is eligible for CPE credit.

Can I view the course at any time?

Yes, FX Initiative courses are delivered on-demand and are available 24 hours a day, 7 days a week, accessible via any internet connected device.

As a Subscriber, how long do I have to access to my enrolled course?

You have access to the course for the life of your paid subscription.

Can I suggest an educational course, interactive example or webinar event?

Yes, we encourage you to share your ideas for educational courses, interactive examples, or webinar events. Please contact us here, we welcome all suggestions.

What if I failed the Final Exam?

You can retake the Final Exam as many times as needed until you pass it. Each course includes a Review Quiz with reinforcement feedback for correct and incorrect responses, which can help clarify areas that may need further review.

Why can’t I see the questions I got wrong on the Final Exam?

To comply with Continuing Professional Education standards, we do not provide feedback on right or wrong answers on the Final Exam.

Does FX Initiative offer a Certificate of Completion?

Yes, we provide a Certificate of Completion for each course you score a 70% or higher on the Final Exam. CPE Credits are issued in accordance with the National Association of State Boards of Accountancy (NASBA) Standards that apply to National Registry of CPE Sponsors.

What continuing professional education credits do you provide?

FX Initiative provides Continuing Professional Education (CPE) credits in accordance with the National Association of State Boards of Accountancy (NASBA) Standards that apply to National Registry of CPE Sponsors. For a list of jurisdictions that accept courses from Registry sponsors, please visit the following link: https://www.nasbaregistry.org/resources/jurisdictions-that-accept-registry-sponsors

How do I print my continuing education certificates?

Professional subscribers that score 70% or higher on the Final Exam AND submit their score for review will receive a certificate of completion via email within 72 hours, which can be printed and saved.

Can I access courses from my mobile device?

Yes, FX Initiative courses are accessible on demand from any internet connected device. If you are not able to access a course, your company's network may have restricted internet capabilities and we encourage you to check with the appropriate information technology (IT) department within your organization. If you still are having trouble, please contact us here with the details of your connectivity issue.

How does a FX Initiative subscription work?

As a Subscriber, you have access to all educational courses in the FX Initiative library. If you choose to not renew your subscription, you will lose access to all course content and related resources.

Does FX Initiative offer corporate solutions for teams?

Yes, we offer corporate solutions for teams of 5 or more through our Enterprise Subscription. Corporate subscriptions are designed to help corporate treasuries and sales teams accelerate training and deliver better currency risk management results. Whether you are part of the staff of a multinational corporation or a sales professional selling foreign exchange products and services, contact us here or email support@fxinitiative.com to get started.